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Returns

UT Kilts Returns and Exchanges Information

 

I have tried to avoid this, but it has now become necessary due to so many not following measuring instructions. All exchanges and returns due to mis-sizing will be subject to a restocking fee.  We put on the listing several times to measure to be sure you will get the right kilt.  Whether you ordered on my website, eBay, or Amazon we state several times to measure.  We even have a picture pop up saying to measure before you buy on the website.  If you chose not to do this, or did not follow our instructions properly, you are going to be subject to this fee.  You are now thinking, what the *#$@?!  However, it takes time and money to put this thing back into inventory.  That includes processing your return, retagging it, and other things we have to do.  The re-stocking fee is 8.00 per order (does not matter how many kilts or items you order).  You are also responsible for shipping to UT Kilts and the shipping back to your home.  This is not optional and will be charged to ALL exchanges and returns being sent in for sizing problems.   

 

  • All returns must be made within 14 days of recieving the kilt and show no signs of wear.
  • Tartan kilts MUST have original basting stitch in the pleats
  • Returns that show wear or the basting stich has been removed, will be subject to a restocking fee
  • NO returns are accepted on special order items.

 

Returns/Exchanges

 

 

There are two ways to make an exchange:

1. If the item you need is in stock, the quickest and easiest way is to follow these instructions:

 

If your purchase was made through UTKILTS.COM, eBay, or Amazon:

 

  1. Please contact me HERE and I will authorize the return.
  2. Once authorized, include the following information with your return: Name order was placed under, Order Number, Reason for Return, If exchanging, new size/item (failure to include these will delay the return)
  3. You can now purchase the replacement item needed
  4. Then go ahead and send it back to our return address:

UT Kilts

Brice Lythgoe

5802 W 5300 S

Hooper, UT 84315



2. If your item is NOT in stock, or for some other reason you are not able to re-order the right size now, please follow these instructions:

 

If your purchase was made through UTKILTS.COM, eBay, or Amazon:

 

  1. Please contact me HERE and I will authorize the return.
  2. Once authorized, including the following information with your return: Name order was placed under, Order Number, Reason for Return, If exchanging, new size/item. (failure to include these will delay the return)
  3. REMEMBER: Exchanges being made to incorrect measuring MUST include 10.50 for return shipping pluse the 8.00 restocking fee. We reminded you several times in the listing and when you click your size to measure!  Unfortunately, we cannot afford to pay for your return shipping when you failed to measure properly. Kilts returned without return shipping will be delayed. 
  4. You can send this payment VIA Paypal to my e-mail:  brice@utkilts.com
  5. Or you can send a check.  ALL checks must be made out to BRICE LYTHGOE
  6. Then go ahead and send it back to our return address:

UT Kilts

Brice Lythgoe

5802 W 5300 S

Hooper, UT 84315


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